They are at the heart of the Guest journey. That’s why; spaEdx-learning modules for the therapists and beauticians are designed from maximizing bookings to enhancing their therapy skills and the science behind it. We focus on teaching the details that create a seamless wellness experience through thoughtful and personalised guest service.

Spa
Orientation

Luxury Elements of Spa

GROOMING

Self-Appearance, Posture & Hygiene

COURTESY &
MANNERS

Guest Service Etiquete

TECHNICAL
ACHIEVEMENT

Skill & Knowledge

TREATMENT
PROTOCOL

Procedures for Massages, Facials, Scrubs & Wraps

Anatomy &
Physiology

Cellular Matrix, Anatomical Locations and Technicol application

Skin
Anatomy

Skin Types & Conditions, Contra-indications and Skin care

CONSISTENT
BRAND STANDARDS

Inspect What You Expect

SPA
JOURNEY

Defining Guest’s Needs

ARRIVAL
EXPERIENCE

Acknowledging and Welcoming the Guest

GUEST PREFERENCES
& ANTICIPATORY SERVICE

Thoughtfulness & Sense of Personalised Service

Consultation

Consultation Forms & Prescription Cards

OPTIMISING
RESERVATIONS

Linking & Upselling Services

PRODUCT
KNOWLEDGE

Power of Genuine Recommendations

RETAIL
MANAGEMENT

Identifying Opportunities to Enhance Guest Experiece

RISK
MANAGEMENT

Safety Policies, Waivers and Potential Fire Hazards