We emphasize instilling the learning of the general practices that every associate must know in the spa. It shows associates how to take care of the spa and guides them through the hard and soft skills they need to excel in their role. It also provides guidance through each stage of a memorable guest journey.

A spa Attendant is trained to understand the importance of Retail & Lifestyle Experience and deliver wholesome guest experience.

Spa
Orientation

Luxury Elements of Spa

GROOMING

Self-Appearance, Posture & Hygiene

COURTESY &
MANNERS

Guest Service & Communication

TECHNICAL
ACHIEVEMENT

Skill & Knowledge

CONSISTENT
BRAND STANDARDS

Inspect What You Expect

SPA
JOURNEY

Defining Guest’s Needs

ARRIVAL
EXPERIENCE

Acknowledging and Welcoming the Guest

GUEST
PREFERENCES &
ANTICIPATORY SERVICE

Thoughtfulness & Sense of Personalised Service

DISGRUNTLED
GUESTS

Recovering Guest Experience

PRODUCT
KNOWLEDGE

Power of Genuine Recommendations

RETAIL
MANAGEMENT

Identifying Opportunities to Enhance Guest Experience

RISK
MANAGEMENT

Safety Policies, Waivers and Potential Fire Hazards