Your team at the spa front desk is the backbone of efficient and successful spa business. Their learning journey begins with an orientation to the spa, wellness, and hospitality.

They learn the importance of perfection from the very first contact of welcome through to departure, reservations, providing anticipatory service, guest service excellence, spa policies, brand standards, and risk management.

We hail Retail & Lifestyle as an experience that reflects through our learning programe designed to inspire a culture of delivering a richer guest experience and a more tangible brand identity.

Spa
Orientation

Luxury Elements of Spa

GROOMING

Self-Appearance, Posture & Hygiene

COURTESY &
MANNERS

Guest Service Etiquete

RESERVATIONS

Efficiency, Procedures & Communication

TECHNICAL
ACHIEVEMENT

Skill & Knowledge

CONSISTENT
BRAND STANDARDS

Inspect What You Expect

SPA
JOURNEY

Defining Guest’s Needs

PRE-ARRIVAL
EXPERIENCE

Establishing First Impressions

ARRIVAL
EXPERIENCE

Acknowledging and Welcoming the Guest

GUEST
PREFERENCES &
ANTICIPATORY SERVICE

Thoughtfulness & Sense of Personalised Service

CONSULTATION

Consultation Forms & Prescription Cards

OPTIMISING
RESERVATIONS

Linking & Upselling Services

PRODUCT
KNOWLEDGE

Power of Genuine Recommendations

RETAIL
MANAGEMENT

Identifying Opportunities to Enhance Guest Experience

Spa
Policies

Booking & Cancellation Policies

RISK
MANAGEMENT

Safety Policies, Waivers, Potential Fire Hazards