SPA AUDIT
We provide a detailed audit report that includes all aspects of the spa service from answering the phone, spa arrival experience and the ambiance, the consultation and the treatment service flow, retail lifestyle prescription to billing and follow-up with an action plan for successful implementation.
Let one of our seasoned experts visit your facility as a mystery guest, and we will then provide you with an objective analysis of your business.
Reality Check
Our seasoned experts visit your premises as a mystery guest, acknowledge the strength and the opportunities, and identify the challenges that may hold your business back.
Performance Overview
A step-by-step assessment helps measure business efficiency, service operations performance, pinpoint the problem areas and reports the findings with a guide map that can boost top-line and bottom-line commercials and create a thriving business strategy.
Analysis & Industry Benchmarking
We provide a detailed audit report that includes all aspects of the spa service from answering the phone, spa arrival experience, ambiance, consultation, treatment service flow, retail lifestyle prescription to billing and follow-up with an action plan for successful implementation.
Future Course Map
It processes every feature of your spa from business performance, benchmarking service standards, and guest experience with a practical and effective guide-map ready for immediate implementation.
We facilitate effective training and develop an independent, confident and empowered spa team that helps generate positive word-of-mouth recommendations, builds a bridge of trust and loyalty between the guest and your organization, and increases your market share.
